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Privacy Policy

This policy explains what personal data CureMe collects, why we collect it, and how we protect it.

1. Data we collect

  • Account data: your name, email address, phone number and password (stored encrypted).
  • Traveller data: for each traveller in a booking, the name, date of birth, nationality and passport or travel document details.
  • Health data: when you book a medical service, the medical background or notes you choose to share with the hospital, clinic or doctor.
  • Booking and payment data: the services you book, dates, amounts and payment status. Card details are entered on our payment provider's page and are not stored by CureMe.
  • Provider data: if you apply as a provider, your business details and the documents you upload for review.
  • Technical data: your IP address, browser type, chosen language and currency, and cookies needed to run the site.

2. How we use your data

  • To create and manage your account.
  • To process your bookings and payments and send you confirmations.
  • To review provider applications.
  • To answer your questions and give support.
  • To keep the site secure and prevent fraud.

3. Who we share it with

We share only the data needed to deliver a booking with the providers you book (for example the hotel, hospital, clinic, doctor, restaurant or transport company), and payment data with our payment provider. We do not sell your personal data. We may disclose data when the law requires it.

4. Cookies

We use cookies to keep you signed in, remember your cart, language and currency, and understand how the site is used. You can block cookies in your browser, but some parts of the site may stop working.

5. How long we keep it

We keep your data while your account is active and as long as needed for bookings, accounting and legal obligations. After that we delete or anonymise it.

6. Security

The site is served over an encrypted connection (HTTPS), passwords are stored encrypted, and access to personal data is limited to the staff and providers who need it.

7. Your rights

You can view and update your account details in your profile. You can also ask us for a copy of your data, to correct it, or to delete your account, unless we have to keep some of it by law.

8. Changes to this policy

We may update this policy. The current version is always published on this page.

9. Contact

For any privacy question or request, please use our Contact page.